Consumer Banking Market Leader: Client Experience & Growth

Bank of America; United States; On-site; USD 120,000 - 150,000; Full time

Job summary

Bank of America is seeking a senior leadership role to manage a team of Financial Center Managers and Relationship Managers in the United States. The role focuses on driving local client experience strategies, deepening relationships, and ensuring operational excellence at market and financial center levels.

The position requires robust people leadership, cross-functional collaboration, and a strong track record in sales operations and risk management.

Qualifications

• Experience leading teams and managing across functions.
• Proven ability to drive client experience and operational excellence.
• Strong communication and data-driven decision making.

Responsibilities

• Champions organizational vision and values to drive business results.
• Communicates and influences through change and across partners.
• Manages risks, escalations and resolutions; ensures compliance.
• Leads talent, coaching and performance improvement for the team.
• Oversees financial stewardship and budget alignment.
• Drives client experience and outcomes across markets and centers.

Skills

Coaching

Customer focus

Leadership development

Risk management

Talent development

Business operations management

Customer service management

Decision making

Executive presence

Sales performance management

Critical thinking

Performance management

Process performance management

Recruiting

Result orientation

Education

Bachelor's Degree

High School Diploma / GED

Job description

Bank of America is seeking a senior leadership role to manage a team of Financial Center Managers and Relationship Managers in the United States. The role focuses on driving local client experience strategies, deepening relationships, and ensuring operational excellence at market and financial center levels.

The position requires robust people leadership, cross-functional collaboration, and a strong track record in sales operations and risk management.