Head of Cloud & Infrastructure Services

Sun Life; Wellesley (MA); Sur place; USD 160 000 - 241 000; Plein temps

Avantages offerts par ce poste

Vacation & sick time

Medical coverage

401(k) with employer match

Stock purchase program

Disability insurance

Parental leave

Adoption leave

Flexible work environment

Résumé du poste

Sun Life seeks a Director of Infrastructure and Cloud Hosting to lead a skilled engineering team delivering IT infrastructure and cloud services with scalable delivery and architecture alignment. You will guide service delivery across O365, AD/LDAP, Wintel/Linux, Azure/AWS hosting, virtualization, storage, and DR planning, while managing budgets and staff development.

The role requires strong leadership, strategic vision, and the ability to drive standards, documentation, and collaboration

Qualifications

• Bachelor's degree strongly preferred in Information Technology or equivalent work experience.
• Advanced degree in Information Systems, Business, Planning, or a related field is a plus.
• 10 years leadership experience of a multi-site enterprise infrastructure organization
• Direct supervision and staff development experience
• Experience managing outsourced service and service providers

Responsabilités

• Ensures development and delivery of all products and services within the Sunlife DentaQuest Infrastructure and Cloud hosting vertical.
• Ensures service delivery for all key areas of the infrastructure (O365, Active Directory/LDAP, Wintel Servers, Linux Servers, Azure hosting, AWS hosting, Virtualization and physical hardware, Data storage as well as data backups, Virtual desktop (VDI) and desktop engineering)
• Assure Disaster Recovery is in place and tested as required for critical business services.
• Takes a leadership role in setting team vision and direction, ensures standards and policies are maintained, and systems and solutions are well documented, inventoried, and compliant with technical and operational standards, policies, and procedures.
• Develops benchmark measures (KPI’s, technical measurements, Performance targets and SLA’s) to evaluate productivity within both the team and technology.
• Manages division-level technical implementation projects.
• License and contract management for Infrastructure and supporting teams.
• Develops support plans and implementation strategies to meet the IT needs of the enterprise end-users.
• Lead financial management activities, including the creation and maintenance of the technical services budget - both operational and capital.
• Leads personnel management activities, including performance management and career development activities.
• Supports efforts to develop core competencies, processes, and disciplines and supports sharing of best practices.
• Interacts with business and IT teams as needed, as it relates to technical implementations and technical support.
• Working with the DQ Network Operations Center team to provide KA’s and training so more support is provided out of the NOC.
• Manage Capacity and Spend management across the infrastructure.
• Participates in activities to improve departmental and organizational performance - Improve KPI numbers.
• Performs other duties, as assigned.

Connaissances

Leadership

Customer focus

Self-starter

Attention to detail

Critical thinking

Delegation

Interpersonal skills

Presentation skills

Formation

Bachelor's degree in IT or equivalent

Advanced degree in IS/Business/Planning

10 years leadership experience

Direct supervision experience

Outils

Microsoft stack

Unix stack

Citrix

VMware virtualization

Data protection

EMC SAN

AWS/Azure cloud

Description du poste

Sun Life seeks a Director of Infrastructure and Cloud Hosting to lead a skilled engineering team delivering IT infrastructure and cloud services with scalable delivery and architecture alignment. You will guide service delivery across O365, AD/LDAP, Wintel/Linux, Azure/AWS hosting, virtualization, storage, and DR planning, while managing budgets and staff development.

The role requires strong leadership, strategic vision, and the ability to drive standards, documentation, and collaboration