Head of Client Success & Delivery — Enterprise Growth

Veeva Systems, Inc.; San Francisco (CA); À distance; USD 200 000 - 270 000; Plein temps

Avantages offerts par ce poste

Medical, dental, vision, and basiclife

Flexible PTO

Retirement programs

1% charitable giving program

Résumé du poste

Veeva Systems, Inc. is seeking a seasoned Head of Client Success and Delivery to lead enterprise retention, drive customer value, and oversee a scalable CS organization.

You will own strategic accounts, partner with Sales and Product, and champion AI-driven improvements across large life sciences portfolios. The role requires deep experience in customer success leadership, strong executive communication, and a track record of growing revenue through renewals and expansions.

Qualifications

• 15+ years leading client services, account management, or customer success
• 7+ years leading teams and scaling operations
• Experience managing enterprise accounts with C-suite stakeholders
• Experience in regulated industries like healthcare or life sciences
• Proven ability to drive customer adoption and revenue growth

Responsabilités

• Develop and execute customer success strategy aligned with growth, retention, and long-term value
• Own retention and support revenue expansion across portfolios (renewals, cross-sell, upsell)
• Lead strategic account planning with sales and governance models
• Drive adoption and time-to-value through success plans and ROI realization
• Establish health metrics and dashboards to measure adoption, satisfaction, and renewal risk
• Lead executive relationships as trusted advisor and escalation point
• Collaborate with Sales, Product, and Marketing to align priorities
• Design scalable CS operating models balancing high-touch and digital approaches
• Recruit, coach, and develop a high-performing CS organization
• Champion AI adoption and automation to boost productivity

Connaissances

Executive leadership

Client success

Healthcare/Life sciences experience

C-suite relationships

Data-driven decision making

Formation

Bachelor's degree or equivalent

Master's degree (preferred)

Description du poste

Veeva Systems, Inc. is seeking a seasoned Head of Client Success and Delivery to lead enterprise retention, drive customer value, and oversee a scalable CS organization.

You will own strategic accounts, partner with Sales and Product, and champion AI-driven improvements across large life sciences portfolios. The role requires deep experience in customer success leadership, strong executive communication, and a track record of growing revenue through renewals and expansions.