Global Program Lead, Commercial Cloud & Customer Success

Veeva Systems, Inc.; Philadelphia (Philadelphia County); On-site; USD 100,000 - 200,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Flexible PTO

Retirement plan

Charitable giving

Job summary

Veeva Systems, a leading SaaS company in life sciences, is seeking a Global Program Manager to own customer success and lead services across Product and Sales. You will coordinate with executives and cross-functional teams to define deployment and transformation roadmaps for major pharmaceutical customers, with up to 50% travel and multi-site engagement.

In this customer-facing role, you will manage delivery across customer-facing teams, oversee post-deployment support, and help drive product

Qualifications

• 7+ years in large-scale program management within the Pharmaceutical Commercial space (Sales, Medical Affairs, Marketing)
• Consulting experience across multiple functional areas for enterprise pharma clients
• Track record of success leading diverse global teams to deliver large, complex technology implementations to deliver measurable business results
• Experience in technology strategy and roadmap development for large pharma customers
• Proven executive communication skills
• Ability to critically and objectively interpret and evaluate information to effectively influence at the executive level
• Skills in problem resolution, negotiation, dealing with ambiguity, the establishment of effective processes, influencing without authority
• Works well with third parties: can organize and galvanize a disparate group of people, keeping cadence in the program high
• Based in Eastern or Central Time Zone and able to travel up to 50% of the time

Responsibilities

• Service Delivery accountability for Veeva’s Commercial product line at one of our largest customers
• Deep partnership with customer leadership, IT, and business stakeholders to define deployment, governance, and transformation roadmap
• Establish post-deployment application management
• Support implementation proposals and services contract negotiation
• Coordinate Customer Success Manager activities to drive product value and adoption
• Coordinate Product Management and Product Support activities

Skills

Program management

Pharma domain knowledge

Executive communication

Cross-functional leadership

Vendor management

Travel readiness

Job description

Veeva Systems, a leading SaaS company in life sciences, is seeking a Global Program Manager to own customer success and lead services across Product and Sales. You will coordinate with executives and cross-functional teams to define deployment and transformation roadmaps for major pharmaceutical customers, with up to 50% travel and multi-site engagement.

In this customer-facing role, you will manage delivery across customer-facing teams, oversee post-deployment support, and help drive product