Executive Leader — Client Success & Delivery

Veeva Systems, Inc.; United States; On-site; USD 200,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Head of Client Success and Delivery to drive enterprise retention and long-term value across client portfolios. You will lead transformational client success initiatives and partner with Sales, Product, and Marketing.

The role emphasizes designing scalable operating models, leveraging data to improve adoption, and guiding a high-performing team through strategic accounts and executive relationships.

Qualifications

• 15+ years in client services or customer success leadership.
• 7+ years leading client services teams.
• Experience managing enterprise accounts with C-suite.
• Healthcare, life sciences, regulated industries experience.
• Proven track record of driving customer adoption and growth.
• Strong executive communication and negotiation skills.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Develop and execute a customer success strategy aligned with growth objectives and retention.
• Own retention and revenue expansion across portfolios, renewals, and cross-sell.
• Lead strategic account planning with Sales, establishing executive engagement models.
• Drive adoption and time-to-value with success plans and ROI realization.
• Establish health metrics to measure adoption, engagement, renewal risk, and portfolio performance.
• Use data to optimize customer engagement and program effectiveness.
• Lead executive relationships as trusted advisor and escalation point.
• Partner with Sales, Product, and Marketing to align priorities with strategy.
• Translate insights into business strategy and product opportunities.
• Design scalable operating models balancing high-touch and digital approaches.

Skills

Executive communication

Relationship management

Strategic leadership

People management

Business acumen

Cross-functional collaboration

Talent development

Forecasting

Education

Bachelor's degree or equivalent

Master's degree in business or related discipline

Job description

Veeva Systems is seeking a Head of Client Success and Delivery to drive enterprise retention and long-term value across client portfolios. You will lead transformational client success initiatives and partner with Sales, Product, and Marketing.

The role emphasizes designing scalable operating models, leveraging data to improve adoption, and guiding a high-performing team through strategic accounts and executive relationships.