Strategic Client Success Leader — Enterprise Growth

OpenKrill; United States; On-site; USD 200,000 - 270,000; Full time

Benefits offered by this job

Medical, dental, vision insurance

Flexible PTO and holidays

Retirement programs

1% charitable giving program

Job summary

Veeva Systems is seeking a Head of Client Success to drive enterprise retention through product adoption and to create long-term customer value across portfolios. You will lead transformational client success initiatives and partner with Sales and Product to align priorities and drive growth.

The role emphasizes executive engagement, scalable operating models, and data-driven decision making, with a Work Anywhere policy supporting remote or in-office work.

Qualifications

• 15+ years of client services, account management, or related leadership roles.
• 7+ years leading client services or customer-facing teams.
• Experience managing complex enterprise accounts with C-suite executives.
• Experience in healthcare, life sciences, or regulated industries.
• Proven track record in driving customer adoption and revenue growth.
• Strong commercial and financial acumen including revenue forecasting and ROI.
• Experience building scalable customer success strategies and governance.
• Ability to use data and performance metrics to drive outcomes.
• Cross-functional collaboration with Sales, Product, and Marketing.
• Experience recruiting, coaching, and developing high-performing teams.
• Bachelor's degree or equivalent professional experience.

Responsibilities

• Develop and execute a customer success strategy aligned with growth objectives and customer outcomes.
• Own retention and support revenue expansion across the portfolio including renewals and cross-sell.
• Lead strategic account planning with Sales and establish governance to identify growth opportunities.
• Drive adoption and time-to-value with success plans for implementation and ROI.
• Establish customer health metrics to measure adoption, engagement, satisfaction, and renewal risk.
• Use data and experiments to optimize customer engagement and success programs.
• Lead executive relationships as trusted advisor and escalation point for strategic accounts.
• Partner with Sales and Product to align priorities with product strategy and service delivery.
• Translate customer insights into business strategy and product innovation opportunities.
• Design scalable operating models balancing high-touch and digital engagement.

Skills

Executive leadership

Customer success

Data-driven decisions

C-suite relationships

Strategic communication

Education

Bachelor's degree or equivalent

Master's degree (advantage)

Job description

Veeva Systems is seeking a Head of Client Success to drive enterprise retention through product adoption and to create long-term customer value across portfolios. You will lead transformational client success initiatives and partner with Sales and Product to align priorities and drive growth.

The role emphasizes executive engagement, scalable operating models, and data-driven decision making, with a Work Anywhere policy supporting remote or in-office work.