Chief Client Success & Growth Leader

Veeva Systems, Inc.; United States; Hybrid; USD 200,000 - 270,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Retirement programs

1% charitable giving program

Job summary

Veeva Systems, Inc. is seeking a Head of Client Success to drive sustained enterprise retention and long-term customer value across portfolios. You will lead transformational client success initiatives with a focus on adoption, ROI, and executive engagement.

The role requires deep experience with enterprise SaaS, healthcare or life sciences, and building scalable success programs across global accounts. Remote/hybrid work options are available.

Qualifications

• 15+ years of progressive experience in client services or related leadership roles.
• 7+ years leading client services or customer-facing teams.
• Proven track record with complex enterprise accounts and C-suite stakeholders.
• Experience in healthcare, life sciences, or regulated industries.
• Strong commercial and financial acumen including revenue forecasting.

Responsibilities

• Develop and execute a customer success strategy aligned with growth and retention.
• Own retention and revenue expansion across the portfolio, renewals, and upsell.
• Lead strategic account planning with Sales and executive engagement models.
• Drive adoption and time-to-value through success plans and ROI realization.
• Establish health metrics and governance for portfolio performance.
• Partner with Sales and Product to align priorities and delivery.
• Communicate performance to executives and drive continuous improvement.
• Scale a high-performing team and champion AI-driven transformation.

Skills

Executive leadership

Customer success

Strategic account planning

Data analytics

C-suite relationships

Cross-functional collaboration

Talent recruiting & coaching

Education

Bachelor's degree or equivalent experience

Job description

Veeva Systems, Inc. is seeking a Head of Client Success to drive sustained enterprise retention and long-term customer value across portfolios. You will lead transformational client success initiatives with a focus on adoption, ROI, and executive engagement.

The role requires deep experience with enterprise SaaS, healthcare or life sciences, and building scalable success programs across global accounts. Remote/hybrid work options are available.