HCM Client Success Consultant II

Fairygodboss; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class benefits starting on day 1

Opportunities for career growth

Company-paid time off for volunteering

Job summary

Fairygodboss is seeking a dedicated client service representative to act as the primary point of contact for ADP, addressing client inquiries and resolving issues related to payroll, HR, and benefits. Candidates should possess strong communication skills and a proven track record of client service excellence.

The role will involve collaborating with clients who have over 1,000 employees, ensuring their satisfaction while upholding ADP’s values of integrity and service excellence. This is an opportunity to make a real impact in a fast-paced environment with a focus on personal growth and development.

Qualifications

• Prior client service or systems integration experience.
• Strong interpersonal skills and product knowledge.
• Ability to communicate effectively with clients and teams.

Responsibilities

• Serve as ADP’s contact for solving client challenges.
• Analyze complex client requirements for payroll and HR policies.
• Provide solutions and recommendations based on client input.

Skills

Client service experience

Problem-solving skills

Interpersonal skills

Education

College degree or equivalent experience

Job description

Fairygodboss is seeking a dedicated client service representative to act as the primary point of contact for ADP, addressing client inquiries and resolving issues related to payroll, HR, and benefits. Candidates should possess strong communication skills and a proven track record of client service excellence.

The role will involve collaborating with clients who have over 1,000 employees, ensuring their satisfaction while upholding ADP’s values of integrity and service excellence. This is an opportunity to make a real impact in a fast-paced environment with a focus on personal growth and development.