HCM Service Consultant III

Fairygodboss; New York (NY); On-site; USD 35,693 - 71,469; Full time

Benefits offered by this job

Comprehensive benefits package

Matched retirement savings

Paid volunteer time off

Job summary

ADP is hiring an HCM Service Consultant III to serve as a front-line consultant for clients with over 1,000 employees. In this role, you will resolve complex client issues and provide training and troubleshooting for ADP services.

Ideal candidates should have 3-5 years of client-service experience, preferably in tech, and strong interpersonal skills. You will also support HR, Payroll, or Benefits based on your functional area.

Benefits include a comprehensive package and compensation of $25.91 to $51.88 per hour.

Qualifications

• 3-5 years of prior client-service experience, preferably in a technology-based environment.
• A college degree is desirable but not required; military service experience is valued.

Responsibilities

• Research, troubleshoot, and resolve client issues, delivering solutions.
• Communicate and exceed client expectations with strong interpersonal skills.
• Educate clients leveraging ADP product knowledge for best practices.
• Travel for client sites or ADP events as needed.

Skills

Client-service experience

Interpersonal skills

Problem-solving

Technical knowledge

Education

College degree or equivalent experience

Job description

ADP is hiring a HCM Service Consultant III.

In this role, you will serve as ADP’s front‑line for solving complex challenges with clients that have more than 1,000 employees and use multiple ADP services. You will act as a consultant, add value, build trust, and provide timely resolutions to their requests. Your support may include training, navigation, troubleshooting, and recommendations for alternative solutions.

Your day will be dynamic, with varying inquiries that require technical activities, project contribution, and problem‑solving. You will collaborate with key stakeholders and become an expert in human capital management, focusing on Payroll/HR, Benefits, or Time based on the functional area you join.

Responsibilities

• Research, troubleshoot, and resolve client issues, exploring options and delivering solutions and best practices.
• Communicate and exceed client expectations, creating positive client moments and experiences through strong interpersonal skills.
• Educate clients and provide recommendations, leveraging ADP product knowledge to guide best practices and solutions.
• Travel (approximately 5‑10%) to client sites or ADP events and offices as needed.

Required Qualifications

• 3‑5 years of prior client‑service experience, preferably in a technology‑based environment.
• A college degree is desirable but not required; alternative experience may include military service, which is valued for its discipline and problem‑solving skills.

Preferred Qualifications

• Experience in HR, payroll, benefits, and/or time management.

Benefits and Compensation

The compensation for this role ranges from $25.91 to $51.88 per hour, with additional compensation options such as bonus, equity, or commissions available depending on location, skills, and experience. ADP offers a comprehensive benefits package, including medical, dental, vision, life insurance, matched retirement savings, wellness program, short‑ and long‑term disability, charitable contribution match, holidays, personal days and vacation, paid volunteer time off, and more.

Culture and Values

• Be yourself in an environment that values equity, inclusion, and belonging.
• Engage with Business Resource Groups for global networking and support.
• Grow your career in an agile, dynamic setting with many advancement opportunities.
• Continuously learn through ongoing training, development, and mentorship.
• Be your healthiest—benefits start on Day1.
• Focus on mental health and well‑being; the company supports peer support and self‑care.
• Join a organization committed to giving back and supporting communities.
• Earn paid volunteer time off for causes you care about.

Diversity, Equity, Inclusion & Equal Employment Opportunity

ADP is committed to an inclusive, diverse and equitable workplace and provides equal employment opportunities regardless of any protected characteristic. Hiring decisions are based on merit, qualifications, experience, ability, cooperation, and job performance.

Ethics at ADP

ADP upholds the highest ethical standards and expects its people to conduct themselves with integrity and respect. For more information, see ADP’s culture and values.