HCM Client Service Consultant II

Fairygodboss; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Best-in-class benefits starting on day 1

Opportunities for career growth

Company-paid time off for volunteering

Job summary

Fairygodboss is seeking a dedicated client service representative to act as the primary point of contact for ADP, addressing client inquiries and resolving issues related to payroll, HR, and benefits. Candidates should possess strong communication skills and a proven track record of client service excellence.

The role will involve collaborating with clients who have over 1,000 employees, ensuring their satisfaction while upholding ADP’s values of integrity and service excellence. This is an opportunity to make a real impact in a fast-paced environment with a focus on personal growth and development.

Qualifications

• Prior client service or systems integration experience.
• Strong interpersonal skills and product knowledge.
• Ability to communicate effectively with clients and teams.

Responsibilities

• Serve as ADP’s contact for solving client challenges.
• Analyze complex client requirements for payroll and HR policies.
• Provide solutions and recommendations based on client input.

Skills

Client service experience

Problem-solving skills

Interpersonal skills

Education

College degree or equivalent experience

Job description

In this role, you will serve as ADP’s front-line contact for solving client challenges – including issue resolution, answering questions, helping clients, and training their users on ADP technology. You will work with clients who have 1,000+ employees and carry the weight of ADP’s service reputation and client satisfaction.

What you’ll do

Research, troubleshoot, and resolve ADP/client application issues in system setup, product functionality, product enhancements, and general client inquiries.

Analyze complex client requirements for payroll, benefits, time, and human resources policy and procedures, and take the initiative to seek answers, solutions, and positive outcomes in a timely manner for both the client and ADP.

Use your strong interpersonal skills and product knowledge to communicate with customers and representatives, set priorities, organize your day, multi‑task, change direction, and provide prompt follow‑up. Strive to exceed client expectations in every interaction and uphold ADP’s core value of integrity.

Leverage your ADP product and services knowledge to provide solutions to issues and questions and help build client understanding of our products’ value. Turn client input into recommendations for ADP leadership on best practices and solution training.

Required qualifications

• Prior client service or systems integration experience.
• A college degree is great but not required; the important fact is having the skills to do the job.
• Alternate acceptable experience: experience noted above, or military experience.

Preferred qualifications

• Experience in HR, payroll, benefits, and/or time is a plus.

Benefits you’ll love working here because you can

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups to connect globally with networks and allies who share common interests.
• Grow your career in an agile, fast‑paced environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest – best‑in‑class benefits start on day1.
• Focus on your mental health and well‑being – we’re here to support each other.
• Join a company committed to giving back and generating a positive impact in the communities we serve.
• Company‑paid time off for volunteering for causes you care about.

Equal Employment Opportunity Statement

ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.