Harlem Care Coordinator — Patient Experience & Growth

Spear Physical Therapy; New York (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

One Medical membership

Mental Health benefits + EAP

Medical, Dental, Vision

401K Safe Harbor Match

Generous PTO & holidays

Commuter FSA

Team events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our W 120th St location in Harlem. You will welcome patients, manage calls and emails, and guide them through the out-of-network experience while ensuring a 5-star level of service.

Join a collaborative team with a patient-first focus, contributing to a culture that values empathy, teamwork, and excellence in care. This on-site role offers comprehensive benefits and growth opportunities.

Qualifications

• Experience in customer service settings.
• Friendly, welcoming, team-oriented mindset.
• Strong communication skills and ability to multi-task.
• Attention to detail and willingness to grow.

Responsibilities

• Greet patients and guide them through the clinic experience.
• Respond to phone calls and emails within 2 hours and within 24 hours.
• Support patient flow and manage out-of-network processes.
• Deliver 5-star customer service and foster a community vibe.

Skills

Customer service

Hospitality

Communication

Detail orientation

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our W 120th St location in Harlem. You will welcome patients, manage calls and emails, and guide them through the out-of-network experience while ensuring a 5-star level of service.

Join a collaborative team with a patient-first focus, contributing to a culture that values empathy, teamwork, and excellence in care. This on-site role offers comprehensive benefits and growth opportunities.