Care Coordinator — Patient Experience Champion

spear; New York (NY); On-site; USD 42,000 - 62,000; Full time

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our Jackson Heights, Queens, NY location. You will welcome patients, respond to calls and emails, and guide them through the out-of-network experience with a focus on exceptional service.

We value empathy, collaboration, and clear communication to ensure every patient receives the care and support they need. A true team atmosphere and dedication to clinical excellence define SPEAR IT values in daily work.

Qualifications

• Respond to patient inquiries by phone or email in a timely manner
• Provide welcoming, empathetic patient interactions
• Maintain a high standard of customer service

Responsibilities

• Respond to all phone calls and emails within 2 hours and within 24 hours
• Greet patients entering the clinic and guide them through the out-of-network experience
• Ensure 5-star customer service and a collaborative, non-siloed team environment

Job description

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our Jackson Heights, Queens, NY location. You will welcome patients, respond to calls and emails, and guide them through the out-of-network experience with a focus on exceptional service.

We value empathy, collaboration, and clear communication to ensure every patient receives the care and support they need. A true team atmosphere and dedication to clinical excellence define SPEAR IT values in daily work.