Patient Experience Concierge

Spear Physical and Occupational Therapy; New York (NY); On-site; USD 37,000 - 48,000; Full time

Benefits offered by this job

One Medical paid membership

Mental Health benefits with PTO and EÂ

Medical, Dental, Vision Benefits

401(K) Safe Harbor Match

Generous paid time off

Commuter FSA Plans

Discounted gym memberships

Company Events

Job summary

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our W 120th St location in Harlem. You will help patients feel welcomed and valued while managing appointment flow and guiding them through the out‑of‑network experience.

Responsibilities include responding to calls and emails within 2 hours (within 24 hours) and delivering 5‑star customer service to every visitor. A collaborative, empathetic team environment is emphasized.

Qualifications

• Previous customer service experience.
• Hospitable, welcoming, and team‑oriented.
• Strong communication skills and ability to multi‑task.
• Strong attention to detail and willingness to grow.
• BA/BS degree preferred, not required.

Responsibilities

• Support patient care by making patients feel welcomed and valued while controlling appointment flow.
• Respond to all phone calls and emails within 2 hours and always within 24 hours.
• Greet patients and deliver 5‑star customer service.
• Guide patients through the out‑of‑network experience.

Skills

Customer service

Hospitality

Communication

Multi-tasking

Attention to detail

Education

BA/BS degree preferred

Job description

Spear Physical and Occupational Therapy is seeking a qualified Care Coordinator for our W 120th St location in Harlem. You will help patients feel welcomed and valued while managing appointment flow and guiding them through the out‑of‑network experience.

Responsibilities include responding to calls and emails within 2 hours (within 24 hours) and delivering 5‑star customer service to every visitor. A collaborative, empathetic team environment is emphasized.