Hands-On Restaurant Leader — Guest Experience

Dunkin' Donuts; Durham (NH); Hybrid; USD 45.000 - 65.000; Vollzeit

Benefits dieser Stelle

Monthly bonus

401(k)

Paid Time Off & Sick Pay

Medical & Dental

AFLAC

Free meals

Tuition assistance

Zusammenfassung

The Salema Group Dunkin’ is seeking a motivated, hands-on leader to bring out the best in your team and create an experience that keeps guests coming back. You’ll lead guest interactions, develop your team, and own store performance across labor, costs, and operations.

This role emphasizes coaching, accountability, and a strong presence on the floor, with a focus on brand standards and guest satisfaction in a fast-paced Dunkin’ environment.

Qualifikationen

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• ServSafe certification preferred.
• Ability to stand for extended periods and lift up to 50 lbs.

Aufgaben

• Lead guest-first culture focused on speed, accuracy, and friendliness.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members to reach their full potential.
• Build a strong leadership pipeline within the store.
• Provide clear expectations, feedback, and accountability.
• Lead by example with a strong presence on the floor.
• Manage and control labor, food cost, and operating expenses.
• Analyze sales trends and implement growth strategies.
• Monitor KPIs and adjust operations to meet targets.

Kenntnisse

Leadership

Guest experience

Communication

Organizational skills

Team development

Ausbildung

High school diploma or equivalent

Jobbeschreibung

The Salema Group Dunkin’ is seeking a motivated, hands-on leader to bring out the best in your team and create an experience that keeps guests coming back. You’ll lead guest interactions, develop your team, and own store performance across labor, costs, and operations.

This role emphasizes coaching, accountability, and a strong presence on the floor, with a focus on brand standards and guest satisfaction in a fast-paced Dunkin’ environment.