Guest-First Restaurant Manager — Lead Experience & Growth

Dunkin' Donuts; Stratham (NH); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) program

Paid Time Off & Sick Pay

100% Medical & Dental (single plans) +

AFLAC (Accident, Short-Term Disability

Free employee meals

Tuition assistance via SNHU

Job summary

The Salema Group Dunkin’ is seeking a guest-focused, people-first leader who can deliver exceptional service while building, training, and developing a high-performing team. This role emphasizes owning the guest experience and developing future leaders in a fast-paced Dunkin’ environment.

You will drive operations and performance, manage labor and costs, and uphold brand standards while fostering a positive, growth-oriented team culture. Competitive pay and benefits are offered.

Qualifications

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• ServSafe certification preferred.

Responsibilities

• Set and maintain a guest-first culture focused on speed and friendliness.
• Ensure guest interactions reflect brand standards.
• Resolve guest concerns quickly and professionally.
• Train, coach, and develop team members to reach their full potential.
• Build a strong leadership pipeline within your store.
• Oversee scheduling, payroll, inventory and compliance.

Skills

Food service management

Leadership

Communication

Organizational skills

Customer focus

Education

High school diploma or equivalent

Tools

ServSafe certification

Job description

The Salema Group Dunkin’ is seeking a guest-focused, people-first leader who can deliver exceptional service while building, training, and developing a high-performing team. This role emphasizes owning the guest experience and developing future leaders in a fast-paced Dunkin’ environment.

You will drive operations and performance, manage labor and costs, and uphold brand standards while fostering a positive, growth-oriented team culture. Competitive pay and benefits are offered.