Guest Experience Leader - Fast-Paced Restaurant Manager

Dunkin'; Newfields (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Competitive pay + bonus

401(k) program

Paid Time Off

Medical & Dental

AFLAC

Free employee meals

Tuition assistance

Job summary

The Salema Group Dunkin’ is seeking a Guest Experience Leader to drive a guest-first culture, lead and develop a high-performing team, and manage daily operations with a focus on speed, accuracy and friendliness. You’ll train staff, oversee scheduling, payroll, inventory and compliance while controlling labor and costs to meet targets.

Ideal candidates have 1+ year in food service management, strong leadership and customer-satisfaction orientation, and a willingness to thrive in a fast-paced

Qualifications

• 1+ year of food service management experience required.
• Strong leadership, communication, and organizational skills.
• Passion for customer satisfaction and team development.
• Ability to thrive in a fast-paced, high-volume environment.
• High school diploma or equivalent.
• Reliable transportation and flexible availability.
• ServSafe certification preferred.
• Ability to stand for extended periods and lift up to 50 lbs.

Responsibilities

• Lead the Guest Experience and maintain a guest-first culture with speed, accuracy, and friendliness.
• Develop and lead your team, coaching to reach full potential.
• Manage daily operations for an efficient, clean store.
• Oversee scheduling, payroll, inventory and compliance.
• Drive labor, food cost and operating expenses; analyze KPIs and optimize.
• Own the business by monitoring sales trends and implementing growth strategies.
• Lead by example with floor presence and brand standards.

Skills

Leadership

Communication

Team development

Customer service

Problem solving

Education

High school diploma or equivalent

ServSafe certification preferred

Job description

The Salema Group Dunkin’ is seeking a Guest Experience Leader to drive a guest-first culture, lead and develop a high-performing team, and manage daily operations with a focus on speed, accuracy and friendliness. You’ll train staff, oversee scheduling, payroll, inventory and compliance while controlling labor and costs to meet targets.

Ideal candidates have 1+ year in food service management, strong leadership and customer-satisfaction orientation, and a willingness to thrive in a fast-paced