Hands-On IT Support Intern - Onsite

Huron Consulting Group Inc.; Chicago (IL); On-site; USD 29,000 - 40,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with employer match

Employee stock purchase plan

Paid Time Off

Parental leave

Wellness program

Job summary

Huron Consulting Group Inc. is seeking an IT Support Specialist, Tier 1 to deliver entry‑level to advanced technical assistance for employees across offices and a largely mobile workforce.

You will troubleshoot hardware/software issues, manage ticketing, image Windows laptops, and escalate complex needs following SOPs and SLAs. 100% onsite, Monday–Friday, 8:00 AM–5:00 PM, with flexible hours as required.

Qualifications

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred
• Associate degree with an emphasis in Information Technology or closely related field
• One or more years of Customer Service experience required
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly
• Excellent verbal and written communication with strong customer service skills
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work flexible hours including at times nights and weekends
• Ability to work in an office setting
• Willingness to learn and ambitious to take on new/ difficult challenges

Responsibilities

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond, resolve, or escalate… all service requests and incidents following established procedures and SLA
• Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
• Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues

Skills

Troubleshooting

Customer service

Windows

MacOS

Mobile platforms

Ticketing systems

Remote support

Education

Associate degree in Information Technology

Equivalent IT studies

Tools

Windows 11

Active Directory

Office 365

iOS

MacOS

Android

Windows OS

Job description

Huron Consulting Group Inc. is seeking an IT Support Specialist, Tier 1 to deliver entry‑level to advanced technical assistance for employees across offices and a largely mobile workforce.

You will troubleshoot hardware/software issues, manage ticketing, image Windows laptops, and escalate complex needs following SOPs and SLAs. 100% onsite, Monday–Friday, 8:00 AM–5:00 PM, with flexible hours as required.