IT Contact Support Intern, Pensacola, Florida - Onsite Opportunity

Huron Consulting Group Inc.; Pensacola (FL); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with employer match

Paid Time Off

Job summary

Huron Consulting Group Inc. is seeking an IT Support Specialist, Tier 1 to provide front-line technical assistance for a largely onsite workforce in Pensacola, FL. You will diagnose and resolve entry-level to advanced issues, log details in the ticketing system, and support a range of devices across multiple platforms.

The role is 100% onsite, Monday–Friday, 8:00 AM to 5:00 PM. Strong troubleshooting, customer service, and communication skills are essential, along with the ability to work

Qualifications

• Experience troubleshooting IT hardware/software and documenting steps.
• Experience with Windows, Mac, and mobile platforms.Excellent communication and customer service skills.
• Associate degree in IT or related field is preferred.

Responsibilities

• Provide level 1 IT support to employees onsite and remote.
• Diagnose, troubleshoot and resolve hardware/software issues promptly.
• Handle multiple IT requests via different channels with SLA adherence.
• Image Windows 11 laptops and assist with ERP-related tasks as needed.
• Maintain professional relationships with user community and colleagues.
• Escalate complex issues following defined procedures.

Skills

Technical troubleshooting

Customer service

Multitasking

Verbal and written communication

Windows/macOS/iOS/Android support

Remote ticketing and SLA adherence

Independent and team work

Ability to work flexible hours

Education

Associate degree in IT or related field

Tools

Office 365 Admin

Ticketing system experience

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future. The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce. The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

Job Requirements

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond, resolve, or escal… all service requests and incidents following established procedures and SLA
• Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
• Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues

100% onsite, Monday-Friday 8:00 AM - 5:00 PM

Job Qualifications

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred
• Associate degree with an emphasis in Information Technology or closely related field
• One or more years of Customer Service experience required
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
• Excellent verbal and written communication with strong customer service skills
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work flexible hours including at times nights and weekends
• Ability to work in an office setting
• Willingness to learn and ambitious to take on new/ difficult challenges

The compensation for this job is $25/hr. This represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.

Position Level Intern Country United States of America

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together.

Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Benefits and Compensation Package

• medical, dental, and vision coverage to employees and dependents
• a 401(k) plan with a generous employer match
• an employee stock purchase plan
• a generous Paid Time Off policy
• paid parental leave and adoption assistance
• Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year

All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment.

Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug-free workplace.