IT Contact Support Intern, Pensacola, Florida - Onsite Opportunity

Hsmconsulting; Pensacola (FL); On-site; USD 30,000 - 39,000; Full time

Job summary

Huron is seeking an IT Support Specialist, Tier 1, for 100% onsite work in Pensacola. You will provide technical support to employees across Windows, Mac, and mobile platforms, document steps in the ticketing system, and assist with ERP-related tasks.

The role requires strong customer service and the ability to work independently within established SLAs. Qualifications include an Associate degree in IT or related field, 1+ years of customer service, and preferred Microsoft IT certifications and

Qualifications

• Associate degree in Information Technology or closely related field.
• One or more years of Customer Service experience required.
• Ability to diagnose and resolve issues on Windows, Mac and mobile platforms.
• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred.

Responsibilities

• Provide technical support to employees (onsite), diagnose and troubleshoot hardware/software issues.
• Acknowledge, escalate, and resolve service requests following SLA.
• Update IT ticketing system with customer interactions and steps taken.
• Image Windows 11 laptops for break/fix scenarios (in-office).
• Assist with ERP-related tasks such as entering time, expenses, and project details.
• Develop professional working relationships with user community and colleagues.

Skills

Customer Service

Windows

MacOS

Mobile Platforms

IT Certifications

Office 365

Education

Associate degree in IT

Tools

Active Directory

Windows OS

Registry Edits

Job description

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future.

As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results.

Join our team and create your future.

The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce. The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

100% onsite, Monday-Friday 8:00 AM - 5:00 PM

Job Requirements

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond, resolve, or elevate all service requests and incidents following established procedures and SLA
• Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
• Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues

Job Qualifications

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred
• Associate degree with an emphasis in Information Technology or closely related field
• One or more years of Customer Service experience required
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
• Excellent verbal and written communication with strong customer service skills
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory
• Ability to work independently and as part of a team
• Ability to work flexible hours including at times nights and weekends
• Ability to work in an office setting
• Willingness to learn and ambitious to take on new/ difficult challenges

Position Level

Intern

Country

United States of America

The compensation for this job is $25/hr. This represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting.