Onsite IT Support Intern: Hands-on Tech & Troubleshooting

Huron

Chicago (IL)

On-site

USD 30,000 - 39,000

Full time

4 days ago

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Benefits offered by this job

Medical, Dental, Vision

401(k) match

Employee stock plan

Paid time off

Parental leave

Job summary

Huron is seeking an IT Support Specialist, Tier 1, to provide frontline technical help to employees onsite in Chicago. The role covers diagnosing, troubleshooting, and resolving entry- to advanced-level issues across Windows, Mac, iOS, Android, and networked devices.

The ideal candidate will have an associate degree in IT, 1+ year of customer service, and familiarity with Office 365 and IT ticketing systems. Hours are Monday–Friday, onsite, with some after-hours support as needed.

Qualifications

Associate degree with an emphasis in Information Technology or closely related field.
1+ year of Customer Service experience is required.
Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms.
Excellent problem-solving skills with the ability to multi-task and adapt to changing priorities.
Strong verbal and written communication with customer service focus.
Experience remotely resolving technical issues across time zones and understand elevated permissions.

Responsibilities

Troubleshoot IT hardware and software issues promptly.
Handle multiple IT support requests across different communication channels.
Support devices running iOS, macOS, Android and Windows OS.
Log and update interactions in the IT ticketing system; follow SLA.
Image Windows 11 laptops for break/fix scenarios in the office.
Assist ERP tasks like entering time, expenses and project data.
Develop and maintain effective relationships with user community and colleagues.