Onsite IT Support Intern - Tier 1 Technician

Hsmconsulting; Chicago (IL); Presencial; USD 30.000 - 39.000; Jornada completa

Descripción de la vacante

Huron is seeking an IT Support Specialist, Tier 1, to deliver frontline technical assistance to employees across office and mobile environments. This 100% onsite role operates Monday–Friday, 8:00 AM–5:00 PM, with a focus on swift issue resolution and quality service.

The successful candidate will diagnose hardware and software problems on Windows, MacOS, iOS, and Android devices, log incidents, and follow established SLAs while collaborating with cross-functional teams.

Formación

• Associate degree with an emphasis in Information Technology or closely related field.
• One or more years of Customer Service experience required.
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms.
• Microsoft IT certifications preferred.
• Office 365 Admin experience preferred.
• Excellent verbal and written communication with strong customer service skills.
• Ability to work flexible hours including nights and weekends.
• Ability to work in an office setting.

Responsabilidades

• Provide Tier 1 IT support to employees on multiple platforms.
• Diagnose and resolve hardware/software issues.
• Follow policies, SLAs and ticketing processes.
• Support ERP tasks like time/expenses/project data.
• Build relationships with user community and colleagues.

Conocimientos

Customer service

Problem solving

Communication skills

Independent work

Multi-platform support

Educación

Associate degree in Information Technology

Microsoft IT certifications (preferred)

Herramientas

Office 365 Admin

Windows

MacOS

iOS

Android

Active Directory

Descripción del empleo

Huron is seeking an IT Support Specialist, Tier 1, to deliver frontline technical assistance to employees across office and mobile environments. This 100% onsite role operates Monday–Friday, 8:00 AM–5:00 PM, with a focus on swift issue resolution and quality service.

The successful candidate will diagnose hardware and software problems on Windows, MacOS, iOS, and Android devices, log incidents, and follow established SLAs while collaborating with cross-functional teams.