Onsite IT Support Specialist - Tier 1 Help Desk

Applied Innovation; Southfield, Northern (MI, KY); Hybrid; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Short-term disability

Paid vacation and holidays

401(k) with company match

Career growth opportunities

Job summary

Applied Innovation seeks a Tier 1 IT Support Specialist to join our IT Service team. This onsite role (Mon-Fri, 8 AM–5 PM) includes basic AD, Exchange, and network support, with on-call rotation a few times yearly.

You will handle tickets, diagnose issues, and ensure timely resolutions for clients across Windows, macOS, and Linux environments. Ideal candidates have a HS diploma and a 2-year degree or IT certifications (A+, Network+, MCP).

Qualifications

• High School Diploma required.
• Minimum 2-year degree or approved certifications in IT.
• Experience with client-facing IT support is a plus.

Responsibilities

• Serve as first point of contact for IT support via phone, email, and ticketing system.
• Diagnose and resolve technical issues for clients.
• Communicate clearly and professionally with clients.
• Follow established procedures to implement solutions and escalate when needed.
• Maintain up-to-date knowledge of software, hardware, and IT trends.
• Assist with server administration and network storage tasks.
• Support Windows, macOS, and Linux workstations and Office 365 apps.

Skills

Customer service

Communication

Troubleshooting

Documentation

Tech awareness

Education

2-year college degree in Networking/CS/IS

CompTIA A+

CompTIA Network+

Microsoft Certified Professional (MCP)

Other IT certifications

Tools

Active Directory

Office 365

DNS/DHCP

Exchange

Job description

Applied Innovation seeks a Tier 1 IT Support Specialist to join our IT Service team. This onsite role (Mon-Fri, 8 AM–5 PM) includes basic AD, Exchange, and network support, with on-call rotation a few times yearly.

You will handle tickets, diagnose issues, and ensure timely resolutions for clients across Windows, macOS, and Linux environments. Ideal candidates have a HS diploma and a 2-year degree or IT certifications (A+, Network+, MCP).