IT Contact Support Intern, Chicago, IL - Onsite Opportunity

Huron; Chicago (IL); Sur place; USD 30 000 - 39 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

401(k) match

Employee stock plan

Paid time off

Parental leave

Résumé du poste

Huron is seeking an IT Support Specialist, Tier 1, to provide frontline technical help to employees onsite in Chicago. The role covers diagnosing, troubleshooting, and resolving entry- to advanced-level issues across Windows, Mac, iOS, Android, and networked devices.

The ideal candidate will have an associate degree in IT, 1+ year of customer service, and familiarity with Office 365 and IT ticketing systems. Hours are Monday–Friday, onsite, with some after-hours support as needed.

Qualifications

• Associate degree with an emphasis in Information Technology or closely related field.
• 1+ year of Customer Service experience is required.
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms.
• Excellent problem-solving skills with the ability to multi-task and adapt to changing priorities.
• Strong verbal and written communication with customer service focus.
• Experience remotely resolving technical issues across time zones and understand elevated permissions.

Responsabilités

• Troubleshoot IT hardware and software issues promptly.
• Handle multiple IT support requests across different communication channels.
• Support devices running iOS, macOS, Android and Windows OS.
• Log and update interactions in the IT ticketing system; follow SLA.
• Image Windows 11 laptops for break/fix scenarios in the office.
• Assist ERP tasks like entering time, expenses and project data.
• Develop and maintain effective relationships with user community and colleagues.

Connaissances

Technical Troubleshooting

Multi-tasking

Customer Service

Cross-Platform

SLA Compliance

Formation

Associate Degree

Outils

Office 365

Ticketing System

Description du poste

Huron is redefining what a global consulting organization can be. Advancing new ideas every day to build even stronger clients, individuals and communities. We’re helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we’re developing strategies and implementing solutions that enable the transformative change they need to own their future. As a member of the Huron corporate team, you’ll help to evolve our business model to stay ahead of market forces, industry trends and client needs. Our accounting, finance, human resources, IT, legal, marketing and facilities management professionals work collaboratively to support Huron’s collective strategies and enable real transformation to produce sustainable business results. Join our team and create your future.

The IT Support Specialist, Tier 1 is responsible for providing technical support including acknowledging, diagnosing, troubleshooting, and resolving entry level and advanced issues. Adhere to defined policies and operating procedures. Technical support is provided to Huron employees within offices as well as to a largely mobile workforce. The IT Support Specialist require a broad technical skillset, ability to function independently with little supervision.

Job Requirements

• Technical troubleshooting of IT hardware and software issues in a timely manner
• Appropriately handle multiple IT support requests simultaneously through different mediums of communication
• Support of various devices running operating systems such as iOS, MacOS, Android, and Windows OS
• Update relevant IT ticketing system to record customer interactions, technical steps taken, comments and complaints
• Image Windows 11 laptops for break/fix scenarios (in-office)
• Respond, resolve, or escalates all service requests and incidents following established procedures and SLA
• Assist employees with business related processes related Enterprise Resource Planning tasks such as entering employee time, expenses, and project related details
• Develop and manage effective professional working relationships with user community, co- workers and interdepartmental colleagues

Work location: 100% onsite, Monday-Friday 8:00 AM - 5:00 PM.

Job Qualifications

• Relevant Microsoft IT certifications preferred.
• Office 365 Admin experience preferred.
• Associate degree with an emphasis in Information Technology or closely related field.
• One or more years of Customer Service experience required.
• Ability to diagnose, troubleshoot and resolve issues on Windows, Mac and mobile platforms.
• Excellent problem-solving skills with the ability to multi-task & adapt to changing priorities quickly.
• Excellent verbal and written communication with strong customer service skills.
• Ability to remotely resolve technical issues across all time zones and clear understanding of elevated permissions, registry changes and active directory.
• Ability to work independently and as part of a team.
• Ability to work flexible hours including at times nights and weekends.
• Ability to work in an office setting.
• Willingness to learn and ambitious to take on new/ difficult challenges.

Compensation: The compensation for this job is $25/hr. This represents a good faith estimate of the rate that Huron reasonably expects to pay for this job at the time of the job posting. Position Level: Intern. Country: United States of America.

At Huron, we’re redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client’s challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great work…together. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues.

Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance.

Benefits

• medical, dental, and vision coverage to employees and dependents
• a 401(k) plan with a generous employer match
• an employee stock purchase plan
• a generous Paid Time Off policy
• and paid parental leave and adoption assistance

Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year.

All benefits and programs are subject to applicable eligibility requirements.

Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business.

We endeavor to maintain a drug‑free workplace.