Hands-on IT Hardware Depot Technician

Stefanini Group; Davenport (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini Group is seeking a detail-oriented IT Hardware Depot Technician (Level 1) to support asset management, imaging, shipping/receiving, and basic hardware troubleshooting in a fast-paced depot environment. You will handle inventory, device preparation, deployment, and break/fix tasks across Windows and Apple devices.

The role offers hands-on hardware work, opportunities to grow in IT operations, and a comprehensive benefits package as part of a global IT services company.

Qualifications

• 1–2+ years of corporate desk-side, depot, or hardware support experience
• Experience troubleshooting and replacing components on Windows/Apple devices
• Familiarity with Windows 10/11 and macOS environments
• Basic experience with Active Directory (lookups, password resets, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills
• Experience with VPN and basic printer hardware support
• Familiarity with tools such as SCCM, RDP, and endpoint protection software

Responsibilities

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories
• Track hardware through receiving, staging, deployment, return, repair, and retirement
• Update asset records in inventory and ticketing systems
• Perform imaging of client hardware for Windows and Apple devices
• Configure, test, and validate devices prior to shipment
• Ensure equipment meets quality and compliance standards
• Receive and verify incoming hardware shipments and contents
• Package and ship devices to end users or field locations
• Maintain documentation, labeling, and tracking
• Diagnose and repair basic hardware issues on Windows/Apple devices
• Troubleshoot printers and peripheral device failures
• Assist with basic network connectivity and wireless troubleshooting
• Support virus detection and removal using approved tools

Skills

Hardware support

Troubleshooting

Customer service

Windows OS

macOS

Active Directory

VPN

Printer support

Tools

SCCM

RDP

Symantec Endpoint Protection

BitLocker

Office 365

Outlook

OWA

Job description

Stefanini Group is seeking a detail-oriented IT Hardware Depot Technician (Level 1) to support asset management, imaging, shipping/receiving, and basic hardware troubleshooting in a fast-paced depot environment. You will handle inventory, device preparation, deployment, and break/fix tasks across Windows and Apple devices.

The role offers hands-on hardware work, opportunities to grow in IT operations, and a comprehensive benefits package as part of a global IT services company.