Deskside Technician I

Stefanini North America and APAC; Davenport (IA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

401(k)

Tuition reimbursement

Medical, dental and vision insurance

Professional development eLearning

Job summary

Stefanini North America and APAC is seeking a detail-oriented IT Hardware Depot Technician (Level 1) to support asset management, imaging, shipping/receiving, and basic hardware troubleshooting in a fast-paced depot.

You will maintain inventory, perform imaging, configure devices, verify quality, and help keep operations running smoothly for Windows and Apple systems.

The role offers hands-on technical work with opportunities for growth within a global IT services provider.

Qualifications

• 1–2+ years of corporate desk-side, depot, or hardware support experience.
• Experience troubleshooting and replacing components on Windows/Apple devices.
• Familiarity with Windows 10/11 and macOS environments.
• Knowledge of AD, VPN, and basic printer hardware support.

Responsibilities

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories.
• Imaging, configuring, testing, and validating devices prior to shipment.
• Receive shipments, package, ship, and track hardware to end users.
• Diagnose and repair basic hardware issues and provide break/fix support.

Skills

Hardware troubleshooting

Customer service

Communication

Windows/macOS environments

Problem solving

Tools

SCCM

RDP

Symantec Endpoint Protection

BitLocker

Active Directory

VPN

Office 365

OWA

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries across the Americas, Europe, Africa, Australia, and Asia.

Details

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries across the Americas, Europe, Africa, Australia, and Asia.

About The Role:

We're looking for a detail‑oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast‑paced depot environment. If you enjoy hands‑on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.

Key Responsibilities Asset Management

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories


• Track hardware through receiving, staging, deployment, return, repair, and retirement


• Update asset records in inventory and ticketing systems

Imaging & Device Preparation

• Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.


• Configure, test, and validate devices prior to shipment


• Ensure all equipment meets quality and compliance standards

Shipping & Receiving

• Receive incoming hardware shipments and verify contents


• Package and ship devices to end users or field locations


• Maintain proper documentation, labeling, and tracking

Technical Support & Break/Fix

• Diagnose and repair basic hardware issues on Windows/Apple Devices.


• Troubleshoot printers and peripheral device failures


• Assist with basic network connectivity and wireless troubleshooting


• Support virus detection and removal using approved tools

What You'll Get

• Work with brilliant minds, often within a global capacity;


• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;


• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;


• Agility, flexibility, and innovation are in our DNA;


• Flat organizational structure which enables faster communication and decision making.

Job Requirements

What You Need To Succeed

• 1-2+ years of corporate desk‑side, depot, or hardware support experience


• Experience troubleshooting and replacing components on Windows/Apple devices.


• Familiarity with Windows 10 and Windows 11 and Apple environments


• Basic experience with Active Directory (lookups, password resets, device checks)


• Knowledge of Microsoft Office 365, Outlook, and OWA


• Ability to troubleshoot wireless and basic network connectivity issues


• Strong customer service and communication skills


• Experience with VPN, basic printer hardware support, and tools such as




• Symantec Endpoint Protection


• BitLocker


• SCCM


• RDP

Stefanini is proud to recruit exceptional talent and establish relationships with prospective employees. Our talent acquisition and hiring teams will always have a phone, virtual and/or in-person conversation with you before extending a job offer. During these conversations, we will provide details about the company, discuss the interviewing and hiring processes, and answer any questions about the job itself, the organization, the culture, etc.