Deskside Technician I

Stefanini Group; Davenport (IA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) plan

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini Group is seeking a detail-oriented IT Hardware Depot Technician (Level 1) to support asset management, imaging, shipping/receiving, and basic hardware troubleshooting in a fast-paced depot environment. You will handle inventory, device preparation, deployment, and break/fix tasks across Windows and Apple devices.

The role offers hands-on hardware work, opportunities to grow in IT operations, and a comprehensive benefits package as part of a global IT services company.

Qualifications

• 1–2+ years of corporate desk-side, depot, or hardware support experience
• Experience troubleshooting and replacing components on Windows/Apple devices
• Familiarity with Windows 10/11 and macOS environments
• Basic experience with Active Directory (lookups, password resets, device checks)
• Knowledge of Microsoft Office 365, Outlook, and OWA
• Ability to troubleshoot wireless and basic network connectivity issues
• Strong customer service and communication skills
• Experience with VPN and basic printer hardware support
• Familiarity with tools such as SCCM, RDP, and endpoint protection software

Responsibilities

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories
• Track hardware through receiving, staging, deployment, return, repair, and retirement
• Update asset records in inventory and ticketing systems
• Perform imaging of client hardware for Windows and Apple devices
• Configure, test, and validate devices prior to shipment
• Ensure equipment meets quality and compliance standards
• Receive and verify incoming hardware shipments and contents
• Package and ship devices to end users or field locations
• Maintain documentation, labeling, and tracking
• Diagnose and repair basic hardware issues on Windows/Apple devices
• Troubleshoot printers and peripheral device failures
• Assist with basic network connectivity and wireless troubleshooting
• Support virus detection and removal using approved tools

Skills

Hardware support

Troubleshooting

Customer service

Windows OS

macOS

Active Directory

VPN

Printer support

Tools

SCCM

RDP

Symantec Endpoint Protection

BitLocker

Office 365

Outlook

OWA

Job description

Who we are

Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 35,000 employees across n 40 countries across the Americas, Europe, Africa, Australia, and Asia.

About The Role:

We're looking for a detail-oriented IT Hardware Depot Technician (Level 1) to support our hardware lifecycle operations. In this role, you'll focus on asset management, imaging, shipping/receiving, and basic hardware troubleshooting within a fast-paced depot environment. If you enjoy hands-on technical work and keeping operations running smoothly, this is a great opportunity to grow your IT career.

Key Responsibilities Asset Management

• Maintain accurate inventory of laptops, desktops, peripherals, and accessories


• Track hardware through receiving, staging, deployment, return, repair, and retirement


• Update asset records in inventory and ticketing systems

Imaging & Device Preparation

• Perform imaging of client hardware using standardized deployment tools for Windows and Apple devices.


• Configure, test, and validate devices prior to shipment


• Ensure all equipment meets quality and compliance standards

Shipping & Receiving

• Receive incoming hardware shipments and verify contents


• Package and ship devices to end users or field locations


• Maintain proper documentation, labeling, and tracking

Technical Support & Break/Fix

• Diagnose and repair basic hardware issues on Windows/Apple Devices.


• Troubleshoot printers and peripheral device failures


• Assist with basic network connectivity and wireless troubleshooting


• Support virus detection and removal using approved tools

What You'll Get

• Work with brilliant minds, often within a global capacity;


• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;


• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;


• Agility, flexibility, and innovation are in our DNA;


• Flat organizational structure which enables faster communication and decision making.

What You Need To Succeed

• 1-2+ years of corporate desk-side, depot, or hardware support experience


• Experience troubleshooting and replacing components on Windows/Apple devices.


• Familiarity with Windows 10 and Windows 11 and Apple environments


• Basic experience with Active Directory (lookups, password resets, device checks)


• Knowledge of Microsoft Office 365, Outlook, and OWA


• Ability to troubleshoot wireless and basic network connectivity issues


• Strong customer service and communication skills


• Experience with VPN, basic printer hardware support, and tools such as
  
  
  
  • Symantec Endpoint Protection
  
  
  • BitLocker
  
  
  • SCCM
  
  
  • RDP
  
  
  
  

Stefanini is proud to recruit exceptional talent and establish relationships with prospective employees. Our talent acquisition and hiring teams will always have a phone, virtual and/or in-person conversation with you before extending a job offer. During these conversations, we will provide details about the company, discuss the interviewing and hiring processes, and answer any questions about the job itself, the organization, the culture, etc.