Gym Team Lead — Member Experience & Service

Planet Fitness; Waterloo (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership for self and one

Team Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness in Waterloo, IA is seeking a full-time Front Desk/Member Services Associate to oversee gym operations and ensure a positive member experience. The role involves assisting with staff training, member check-ins, tours, sign-ups, cancellations, and updating member information.

Wholly focused on delivering excellent customer service, you will help maintain a welcoming gym environment, support marketing efforts, and ensure adherence to company policies.

Qualifications

• Customer service experience required.
• Excellent communication and listening skills.
• Ability to manage multiple tasks at front desk.
• Professional demeanor and leadership potential.

Responsibilities

• Assist in training and developing staff.
• Oversight of member service to ensure great customer experience.
• Handle front desk tasks: answer calls, sign-ups, cancellations, and updating member accounts.
• Provide gym tours to potential members.
• Assist in member service issues and questions.
• Support Club Manager and staff with operations as needed.
• Help maintain cleanliness and appearance of the gym.
• Assist in marketing promotions and inventory tracking.

Skills

Customer service

Communication

Problem solving

Listening

Diplomacy

Job description

Planet Fitness in Waterloo, IA is seeking a full-time Front Desk/Member Services Associate to oversee gym operations and ensure a positive member experience. The role involves assisting with staff training, member check-ins, tours, sign-ups, cancellations, and updating member information.

Wholly focused on delivering excellent customer service, you will help maintain a welcoming gym environment, support marketing efforts, and ensure adherence to company policies.