Member Experience & Gym Ops Lead

ComForCare Home Care (Raleigh, NC); West Des Moines (IA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free gym membership for self and one (

Employee Appreciation Program

Health, Dental and Vision Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in West Des Moines, IA is seeking a Team Lead to help oversee gym operations and deliver a positive member experience. You will train staff, supervise front desk duties, and support club management to ensure consistent service quality.

The role focuses on customer service, teamwork, and maintaining a welcoming environment while assisting with marketing efforts and daily operations. This position is full-time and on-site.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk duties: answer calls, assist questions, handle sign-ups and updates.
• Support Club Manager and team members as needed.
• Ensure policy adherence and maintain a positive gym image.
• Assist with marketing promotions and inventory tracking.

Skills

Customer service

Communication

Leadership

Organization

Honesty & work ethic

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in West Des Moines, IA is seeking a Team Lead to help oversee gym operations and deliver a positive member experience. You will train staff, supervise front desk duties, and support club management to ensure consistent service quality.

The role focuses on customer service, teamwork, and maintaining a welcoming environment while assisting with marketing efforts and daily operations. This position is full-time and on-site.