Gym Member Experience Lead

Planet Fitness - Baseline Fitness; Cedar Rapids (IA); Sur place; USD 17 000 - 22 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Résumé du poste

Planet Fitness - Baseline Fitness in Cedar Rapids, IA seeks a front desk associate to assist in gym operations and deliver a positive member experience. You will help train staff, handle member sign-ups, check-ins, inquiries, and provide tours; maintain cleanliness and appearance; support marketing promotions and inventory management.

Excellent communication and customer service are essential; ability to lift up to 50 lbs and stand/walk most of the shift are expected requirements.

Qualifications

• Strong customer service skills and a friendly demeanor.
• Excellent listening and communication abilities.
• Problem solving and diplomacy in customer interactions.
• Ability to multitask at front desk and support staff.

Responsabilités

• Assist in training and developing staff for daily operations.
• Oversee front desk tasks: answering calls, taking information, and member inquiries.
• Support member sign-ups, check-ins, cancellations, and account updates.
• Give gym tours and meet potential members.
• Assist with marketing, inventory, and maintaining club appearance.

Connaissances

Customer service

Listening

Problem solving

Diplomacy

Communication

Multitasking

Outils

Basic computer proficiency

Description du poste

Planet Fitness - Baseline Fitness in Cedar Rapids, IA seeks a front desk associate to assist in gym operations and deliver a positive member experience. You will help train staff, handle member sign-ups, check-ins, inquiries, and provide tours; maintain cleanliness and appearance; support marketing promotions and inventory management.

Excellent communication and customer service are essential; ability to lift up to 50 lbs and stand/walk most of the shift are expected requirements.