Gym Operations & Member Experience Leader

Baseline Fitness; Iowa City (IA); On-site; USD 20,664,000 - 26,174,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and one famiy

Advancement Opportunities

Job summary

Planet Fitness is seeking a Team Lead at our Iowa City club to help oversee gym operations and ensure an exceptional member experience. You will assist in staff training, support member services, and handle front desk duties with a focus on welcoming new and existing members.

The role emphasizes leadership, reliability and a proactive approach to maintaining cleanliness, promoting promotions, and upholding brand standards in a busy fitness environment.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk tasks including answering calls and member checks.
• Support Club Manager and ensure policy adherence.
• Help manage marketing promotions and inventory.

Skills

Honesty and good work ethic

Strong customer service skills

Strong communication

Leadership skills

Basic computer proficiency

Organizational skills

Job description

Planet Fitness is seeking a Team Lead at our Iowa City club to help oversee gym operations and ensure an exceptional member experience. You will assist in staff training, support member services, and handle front desk duties with a focus on welcoming new and existing members.

The role emphasizes leadership, reliability and a proactive approach to maintaining cleanliness, promoting promotions, and upholding brand standards in a busy fitness environment.