Gym Operations Lead: Member Experience & Team Growth

Planet Fitness - Baseline Fitness; Waterloo (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one other

Job summary

Planet Fitness - Baseline Fitness in Waterloo, IA seeks a dedicated team member to support gym operations and member experiences. You will assist in staff training, answer calls, help with member sign-ups and checks, and provide club tours to welcome new members.

The role emphasizes front desk responsibilities, customer service excellence, and collaboration with the Club Manager to uphold standards and a positive club image.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Physical ability to stand/walk for majority of shift and lift up to 50 lbs when needed.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure a positive customer experience.
• Handle front desk duties including answering phones politely and assisting with inquiries.
• Take information calls and assist with member check-ins, sign-ups, cancellations, and updating member accounts.
• Give gym tours and welcome potential members.
• Support club manager and help maintain cleanliness and appearance of the gym.
• Assist in managing marketing promotions and inventory as needed.

Skills

Customer service

Communication

Leadership

Problem solving

Job description

Planet Fitness - Baseline Fitness in Waterloo, IA seeks a dedicated team member to support gym operations and member experiences. You will assist in staff training, answer calls, help with member sign-ups and checks, and provide club tours to welcome new members.

The role emphasizes front desk responsibilities, customer service excellence, and collaboration with the Club Manager to uphold standards and a positive club image.