Gym Team Lead: Member Experience & Front Desk

Baseline Fitness; Cedar Falls (IA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and onefamily

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

HSA

Job summary

Planet Fitness Baseline Fitness in Cedar Falls, IA is looking for a Team Lead to support gym operations and member services. You will help train staff, oversee member services, and manage front desk activities including calls, sign-ups, and tours.

The role emphasizes leadership, teamwork, and maintaining a positive gym image while ensuring adherence to policies and procedures. This is a full-time supervisory position with room for advancement.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Handle front desk tasks: answer calls, take info calls, assist member check-ins and sign-ups.
• Provide gym tours to potential members and address service questions.
• Back up Club Manager and ensure policies are followed.
• Help maintain a positive image and gym appearance.
• Support marketing efforts and inventory tracking.

Skills

Customer service

Communication

Leadership

Basic computer proficiency

Job description

Planet Fitness Baseline Fitness in Cedar Falls, IA is looking for a Team Lead to support gym operations and member services. You will help train staff, oversee member services, and manage front desk activities including calls, sign-ups, and tours.

The role emphasizes leadership, teamwork, and maintaining a positive gym image while ensuring adherence to policies and procedures. This is a full-time supervisory position with room for advancement.