Gym Team Lead - Member Experience & Operations

Planet Fitness - PF Baseline Fitness; Coon Rapids (MN); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free gym membership for self and one  

Health, dental and vision insurance

Dollars for Scholars Program

Advancement opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to support gym operations and enhance member experience in a fast-paced club environment. The role involves training staff, overseeing member services, and ensuring high standards at the front desk and throughout the club.

The Team Lead will assist the Club Manager, help manage staff schedules, and uphold company policies while promoting a welcoming, clean, and safety-conscious environment for members and guests.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Train and develop staff.
• Oversee member service to ensure a great customer experience.
• Front desk tasks: answer calls, assist with inquiries, sign-ups, cancellations, update accounts.
• Greet potential members and provide gym tours.
• Facilitate member service issues and questions.
• Support Club Manager and maintain policy compliance.
• Help maintain club image, cleanliness, and appearance.
• Assist in marketing promotions and notify staff of campaigns.
• Assist in ordering supplies and tracking inventory.

Skills

Customer service

Communication

Leadership

Computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to support gym operations and enhance member experience in a fast-paced club environment. The role involves training staff, overseeing member services, and ensuring high standards at the front desk and throughout the club.

The Team Lead will assist the Club Manager, help manage staff schedules, and uphold company policies while promoting a welcoming, clean, and safety-conscious environment for members and guests.