Gym Team Lead: Member Experience & Operations

Planet Fitness - PF Baseline Fitness; Norfolk (NE); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Employee discounts

Dollars for Scholars Program

Job summary

Planet Fitness - PF Baseline Fitness in Norfolk, NE is seeking a Team Lead to help oversee gym operations and supervise front-desk staff, ensuring a positive member experience. This full-time supervisory role reports to the Club Manager and requires strong customer service and leadership skills.

The position emphasizes staff development, adherence to policies, and assisting with marketing and inventory tasks to maintain a welcoming, well-run club.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Handle front desk tasks: answer calls, take info calls, assist with member check-ins and sign-ups.
• Assist in member tours and addressing member service issues.
• Provide backup support to Club Manager and help enforce company policies.
• Support marketing promotions and inventory tracking.

Skills

Customer service

Leadership

Communication

Basic computer skills

Job description

Planet Fitness - PF Baseline Fitness in Norfolk, NE is seeking a Team Lead to help oversee gym operations and supervise front-desk staff, ensuring a positive member experience. This full-time supervisory role reports to the Club Manager and requires strong customer service and leadership skills.

The position emphasizes staff development, adherence to policies, and assisting with marketing and inventory tasks to maintain a welcoming, well-run club.