Gym Team Lead — Member Experience & Front Desk Ops

Planet Fitness; Norfolk (NE); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Training & development

Vision insurance

Employee discounts

Job summary

Planet Fitness in Norfolk, NE is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, assist at the front desk, and promote a welcoming atmosphere for every member.

This role supports the Club Manager and contributes to a clean, efficient club environment. The ideal candidate will have strong customer service, leadership, and communication skills, plus basic computer proficiency.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Oversee member services and ensure great customer experience.
• Front desk duties: answer calls, take info calls, member check-ins and sign-ups, tours.
• Support Club Manager and ensure policy adherence.
• Assist with marketing promotions and inventory tracking.

Skills

Customer service

Leadership

Communication

Training staff

Front desk operations

POS systems

MS Office

Tools

POS systems

MS Office

Job description

Planet Fitness in Norfolk, NE is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will train staff, assist at the front desk, and promote a welcoming atmosphere for every member.

This role supports the Club Manager and contributes to a clean, efficient club environment. The ideal candidate will have strong customer service, leadership, and communication skills, plus basic computer proficiency.