Gym Operations & Member Experience Lead

Baseline Fitness; Norfolk (NE); On-site; USD 39,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Flexible schedule

Free uniforms

Bonus based on performance

Training & development

Employee discounts

Job summary

Planet Fitness - PF Baseline Fitness in Norfolk, NE is seeking a full-time Gym Supervisor to oversee daily gym operations and drive a positive member experience while ensuring financial success. You will recruit, train, schedule and supervise team members, greet members, provide gym tours, address service issues, and uphold brand standards across all shifts.

The role requires at least 1 year of managerial experience, strong customer service, and solid communication and leadership skills.

Qualifications

• Honesty and good work ethic.
• At least 1 year of equivalent managerial experience.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Recruit, hire, train, schedule and supervise team members.
• Member service oversight ensuring great customer service.
• Front desk duties: greeting, tours, member service issues.
• Support for staff and club members.
• Create and maintain a positive club image.
• Coach and counsel performance to meet company standards.
• Ensure prompt opening/closing of gym.
• Train staff on current promotions.
• Complete onboarding in Paycom for new hires.
• Ensure club is open and staffed during all hours.
• Adhere to all company policies and procedures.
• Order supplies and track inventory.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Norfolk, NE is seeking a full-time Gym Supervisor to oversee daily gym operations and drive a positive member experience while ensuring financial success. You will recruit, train, schedule and supervise team members, greet members, provide gym tours, address service issues, and uphold brand standards across all shifts.

The role requires at least 1 year of managerial experience, strong customer service, and solid communication and leadership skills.