Gym Team Lead: Leadership & Member Experience

Baseline Fitness; Bismarck (ND); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Free membership for self & family

Health, Dental and Vision Insurance

HSA

Advancement opportunities

Employee appreciation

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. You will train staff, supervise front desk tasks, and help deliver exceptional customer service.

In this role you’ll support the Club Manager, uphold company policies, manage supplies and inventory, and assist marketing efforts to promote current promotions. This full-time position in Bismarck, ND offers growth opportunities and benefits including health,

Qualifications

• Strong customer service and leadership skills.
• Excellent communication and teamwork abilities.
• Experience training staff and managing front desk operations.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure quality customer experience.
• Handle front desk tasks: answer calls, assist sign-ups, cancellations, and member accounts.
• Engage with potential members and provide gym tours.
• Support Club Manager with team management and policy adherence.
• Support cleanliness and appearance of gym and inventory tracking.

Skills

Customer service

Leadership

Communication

Staff training

Front desk

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. You will train staff, supervise front desk tasks, and help deliver exceptional customer service.

In this role you’ll support the Club Manager, uphold company policies, manage supplies and inventory, and assist marketing efforts to promote current promotions. This full-time position in Bismarck, ND offers growth opportunities and benefits including health,