Gym Team Lead — Member Experience & Front Desk

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience at a financially successful club. The role involves front desk tasks, greeting potential members, tours, and supporting the Club Manager as needed.

Responsibilities include maintaining cleanliness, assisting marketing efforts, inventory control, and delivering exceptional customer service daily.

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in member service oversight ensuring staff provide great customer experience.
• Very involved in all front desk tasks.
• Greet/meet potential members and provide gym tours.
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Oversee cleanliness and appearance of gym.
• Assist in marketing efforts and ensure staff are trained on promotions.
• Assist in ordering supplies, keeping inventory and tracking reports.

Skills

Customer service

Communication

Leadership

Job description

Planet Fitness PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience at a financially successful club. The role involves front desk tasks, greeting potential members, tours, and supporting the Club Manager as needed.

Responsibilities include maintaining cleanliness, assisting marketing efforts, inventory control, and delivering exceptional customer service daily.