Gym Team Lead — Member Experience & Operations

Planet Fitness - PF Baseline Fitness; Carencro (LA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free Membership for self and one guest

Health, Dental and Vision Insurance

Advancement Opportunities

Dollars for Scholars Program

Employee Appreciation Program

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to support gym operations and enhance member experience. The role involves training staff, overseeing front desk actions, and ensuring top-tier customer service.

You will assist in member check-ins, tours, cancellations, and inquiries while upholding company policies and maintaining a welcoming club image. This position requires strong communication and leadership in a fast-paced gym setting.

Qualifications

• Strong customer service orientation and professionalism.
• Proven leadership and staff development abilities.
• Clear communication and organizational skills.
• Basic computer skills and familiarity with gym management tasks.

Responsibilities

• Lead and train the front desk team to deliver excellent member service.
• Oversee member service operations and ensure a positive gym experience.
• Assist with front desk tasks: answer calls, enroll members, manage check-ins, tours.
• Support the Club Manager with staffing, scheduling and policy adherence.
• Help maintain cleanliness, appearance and safety standards in the gym.
• Assist with marketing communications and inventory tracking as needed.

Skills

Customer service

Leadership

Communication

Computer basics

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to support gym operations and enhance member experience. The role involves training staff, overseeing front desk actions, and ensuring top-tier customer service.

You will assist in member check-ins, tours, cancellations, and inquiries while upholding company policies and maintaining a welcoming club image. This position requires strong communication and leadership in a fast-paced gym setting.