Gym Team Lead: Member Experience & Ops

Planet Fitness - PF Baseline Fitness; Bismarck (ND); In loco; USD 17.000 - 25.000; Tempo pieno

Vantaggi offerti da questo lavoro

Free uniforms

Training & development

Flexible schedule

Free food & snacks

Descrizione del lavoro

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist in training staff, manage front desk tasks, and support the Club Manager to maintain a welcoming, clean, and efficient club environment.

The role emphasizes customer service, communication, leadership, and teamwork, with opportunities for advancement and a flexible schedule to fit staff needs. Previous gym or retail experience is a plus.

Competenze

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency

Mansioni

• Assist in training and developing staff.
• Assist in member service oversight making sure all staff provide great customer experience.
• Front desk responsibilities: answer calls, take info calls, assist in member sign-ups/check-ins/cancellations, give gym tours, handle service issues.
• Assist with team member management and provide backup to Club Manager.
• Ensure adherence to company policies and maintain a positive club image.
• Oversee cleanliness and appearance of gym.
• Assist in marketing efforts and ensuring staff are trained on promotions.
• Order supplies, manage inventory and tracking reports.

Conoscenze

Customer service

Leadership

Communication

Organizational skills

Basic computer skills

Descrizione del lavoro

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist in training staff, manage front desk tasks, and support the Club Manager to maintain a welcoming, clean, and efficient club environment.

The role emphasizes customer service, communication, leadership, and teamwork, with opportunities for advancement and a flexible schedule to fit staff needs. Previous gym or retail experience is a plus.