Gym Operations Lead: Member Experience & Team Training

Baseline Fitness; Crowley (LA); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Free Membership for self and onefamily

Health, Dental and Vision Insurance

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and enhance member satisfaction. You will assist in training staff, support front desk functions, and help manage member services, sign-ups, cancellations, and accounts.

The role involves ensuring policy compliance and promoting a welcoming, clean club environment. The position emphasizes customer service, leadership, and effective communication to deliver an outstanding Judgement Free Zone experience for

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight, ensuring great customer experience.
• Front desk duties including answering calls and assisting with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Greet prospective members and provide gym tours.
• Support club manager with team oversight and operations.
• Ensure adherence to company policies and procedures.
• Help maintain a positive gym image and cleanliness.
• Assist in marketing and promotions and inventory tracking.

Skills

Customer service

Leadership

Communication

Computer skills

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and enhance member satisfaction. You will assist in training staff, support front desk functions, and help manage member services, sign-ups, cancellations, and accounts.

The role involves ensuring policy compliance and promoting a welcoming, clean club environment. The position emphasizes customer service, leadership, and effective communication to deliver an outstanding Judgement Free Zone experience for