Gym Team Lead - Member Experience & Operations

ComForCare Home Care (Raleigh, NC); Fargo (ND); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Dental insurance

Employee discounts

Flexible schedule

Free uniforms

Health insurance

Opportunity for advancement

Training & development

Vision insurance

Wellness resources

Job summary

Planet Fitness Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. You will be involved in front desk tasks, greet potential members with tours, and help resolve member service issues.

The role reports to the Club Manager, is full-time / non-exempt, and emphasizes leadership, operational excellence and staff collaboration to maintain a clean, welcoming club and effective marketing promotions.

Qualifications

• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in member service oversight ensuring great customer experience.
• Lead front desk tasks and greet potential members with gym tours.
• Assist to facilitate member service issues and questions.
• Provide backup support to Club Manager as needed.
• Oversee cleanliness and appearance of the gym.
• Assist in marketing efforts and staff training on promotions.
• Manage supplies, inventory and tracking reports.

Skills

Strong customer service skills

Strong communication

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Planet Fitness Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and ensure a positive member experience. You will be involved in front desk tasks, greet potential members with tours, and help resolve member service issues.

The role reports to the Club Manager, is full-time / non-exempt, and emphasizes leadership, operational excellence and staff collaboration to maintain a clean, welcoming club and effective marketing promotions.