Gym Front Desk Lead - Member Experience & Team Growth

Planet Fitness - Baseline Fitness; Mankato (MN); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Support Team

Health Insurance

Dental Insurance

Vision Insurance

Critical Illness

Short-Term Disability

Accident Insurance

Voluntary Life

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Mankato, MN is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience.

Responsibilities include front desk tasks, assisting with member sign-ups and tours, supporting the Club Manager, and coordinating marketing efforts while maintaining cleanliness and a welcoming environment for all members.

Qualifications

• Customer service oriented with strong communication skills.
• Active listening and empathetic approach to problems.
• Strong problem-solving skills and diplomacy in interactions.
• Clear, respectful communication with customers and team.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure great customer experience.
• Front desk tasks: answer calls, take information calls, assist with member check-ins and sign-ups.
• Greet potential members and provide gym tours.
• Support club management and ensure adherence to policies.
• Assist in marketing promotions and updating promotional materials.
• Maintain cleanliness and appearance of the gym.
• Order supplies and track inventories and reports.

Skills

Customer Service

Listening

Problem Solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Mankato, MN is seeking a Full Time Customer Service Associate to help oversee gym operations and ensure a positive member experience.

Responsibilities include front desk tasks, assisting with member sign-ups and tours, supporting the Club Manager, and coordinating marketing efforts while maintaining cleanliness and a welcoming environment for all members.