Member Experience Lead, Gym Operations

ComForCare Home Care (Raleigh, NC); Shakopee (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Free Membership

Dollars for Scholars

Employee Appreciation

Short Term Disability

Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and staff development to deliver an exceptional member experience. You will participate in front desk duties, greet prospective members with tours, and help manage member check-ins and inquiries.

The role involves supporting the Club Manager, ensuring policy adherence, maintaining a positive club image, and aiding in marketing efforts and supplies management as needed.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Handle front desk tasks: answer calls, take info calls, assist member check-ins and sign-ups.
• Provide gym tours and welcome potential members.
• Support Club Manager with team management and operations.
• Ensure adherence to company policies and maintain club image.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer skills

Job description

Planet Fitness PF Baseline Fitness is seeking a Team Lead to assist in overseeing gym operations and staff development to deliver an exceptional member experience. You will participate in front desk duties, greet prospective members with tours, and help manage member check-ins and inquiries.

The role involves supporting the Club Manager, ensuring policy adherence, maintaining a positive club image, and aiding in marketing efforts and supplies management as needed.