Gym Team Lead - Member Experience & Front Desk

Planet Fitness - PF Baseline Fitness; Faribault (MN); On-site; USD 33,000 - 45,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness in Faribault, MN is seeking a Team Lead to help supervise gym operations and ensure a positive member experience. You will train staff, oversee front desk activities, and support the Club Manager while promoting a welcoming club environment.

The role emphasizes teamwork, strong customer service, and adherence to company policies, with responsibilities including cleanliness, inventory, and coordinating marketing efforts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Involves front desk duties: answer calls, take info calls, assist with member check-ins, sign-ups, cancellations, update accounts, give gym tours.
• Support Club Manager and team with staffing, policies, appearance, cleanliness, and inventory management.
• Assist in overseeing marketing promotions and ensure team awareness and training.

Skills

Customer service

Communication

Leadership

Organizational skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness in Faribault, MN is seeking a Team Lead to help supervise gym operations and ensure a positive member experience. You will train staff, oversee front desk activities, and support the Club Manager while promoting a welcoming club environment.

The role emphasizes teamwork, strong customer service, and adherence to company policies, with responsibilities including cleanliness, inventory, and coordinating marketing efforts.