Gym Team Lead - Member Experience & Front Desk

Paycom - ATS; Denver (CO); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Free Gym Membership

Health, Dental and Vision Insurance

Dollars for Scholars Program

Advancement Opportunities

Employee Appreciation Program

Job summary

Paycom - ATS is seeking a front desk associate to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member service, and handle front desk tasks such as calls, sign-ups, check-ins, and tours.

The role emphasizes strong customer service, communication, and team collaboration, with duties extending to cleanliness, marketing support, and inventory tracking as needed.

Qualifications

• Minimum of strong customer service experience or aptitude.
• Excellent communication and interpersonal skills.
• Ability to listen actively and empathize with customers.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure positive experience.
• Front desk duties: answer calls, take information, and assist with inquiries.

Skills

Customer service skills

Communication

Listening

Problem solving

Diplomacy

Leadership

Tools

Basic computer proficiency

Job description

Paycom - ATS is seeking a front desk associate to assist in gym operations and ensure a positive member experience. You will help train staff, oversee member service, and handle front desk tasks such as calls, sign-ups, check-ins, and tours.

The role emphasizes strong customer service, communication, and team collaboration, with duties extending to cleanliness, marketing support, and inventory tracking as needed.