Gym Operations & Member Experience Lead

Paycom - ATS; Denham Springs (LA); On-site; USD 17,000 - 21,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

Paycom - ATS is seeking a gym operations assistant to help oversee daily front desk activities and member services. You will train staff, handle member check-ins, sign-ups, and inquiries while ensuring a positive guest experience.

The role involves assisting in marketing efforts, maintaining gym appearance, and supporting the Club Manager as needed. Strong communication and customer-service skills are essential.

Qualifications

• Excellent customer service and communication skills.
• Ability to lead and support staff.
• Strong problem-solving and diplomacy in customer interactions.
• Good listening skills and team collaboration.

Responsibilities

• Assist in training and developing staff and overseeing front desk tasks.
• Greet members and answer questions; conduct gym tours for potential members.
• Help with member check-ins, sign-ups, cancellations, and account updates.
• Support Club Manager with operations, cleanliness, and marketing efforts.

Skills

Customer service

Communication

Leadership

Problem solving

Diplomacy

Active listening

Job description

Paycom - ATS is seeking a gym operations assistant to help oversee daily front desk activities and member services. You will train staff, handle member check-ins, sign-ups, and inquiries while ensuring a positive guest experience.

The role involves assisting in marketing efforts, maintaining gym appearance, and supporting the Club Manager as needed. Strong communication and customer-service skills are essential.