Gym Team Lead: Member Experience & Front Desk Ops

Paycom - ATS; Clinton (IA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free gym membership for self and one (

Team Member Support Team

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Free Membership for you + 1 guest

Job summary

Paycom - ATS is seeking a gym operations assistant to help with front desk tasks, member check-ins, and tours to ensure a positive member experience. You will assist in training staff and provide backup support to the Club Manager as needed.

The role focuses on delivering excellent customer service, maintaining gym cleanliness, supporting marketing promotions, and handling inventory and supplies to keep operations running smoothly.

Qualifications

• Demonstrates strong customer service and communication skills.
• Shows honesty and good work ethic in daily tasks.
• Provides problem solving and listening to resolve issues.
• Demonstrates diplomacy and professional conduct with customers and staff.
• Exhibits organizational skills to manage front desk duties effectively.

Responsibilities

• Assist in front desk tasks and answering calls with a polite, friendly manner.
• Support member sign-ups, check-ins, cancellations, and account updates.
• Greet potential members with warm tours and information.
• Assist in training staff and backup Club Manager as needed.
• Help maintain cleanliness and appearance of the gym and support marketing promotions.
• Order supplies, track inventory, and generate reports as needed.

Skills

Customer service

Communication

Leadership

Basic computer proficiency

Honesty / Work ethic

Problem solving

Listening

Diplomacy

Organization

Job description

Paycom - ATS is seeking a gym operations assistant to help with front desk tasks, member check-ins, and tours to ensure a positive member experience. You will assist in training staff and provide backup support to the Club Manager as needed.

The role focuses on delivering excellent customer service, maintaining gym cleanliness, supporting marketing promotions, and handling inventory and supplies to keep operations running smoothly.