Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); Rosemount (MN); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and oneFamily

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure positive member experiences. You will train staff, support front desk activities, and assist in delivering outstanding customer service.

The role emphasizes leadership, policy adherence, and supporting a positive club image, with opportunities to contribute to marketing and inventory tasks.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Front desk tasks: answer calls, take info calls, assist check-ins, sign-ups and cancellations.
• Greet potential members and give gym tours; resolve member service issues.
• Support Club Manager and ensure adherence to policies.

Skills

Honesty and good work ethic

Strong customer service

Strong communication

Organizational skills

Leadership skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure positive member experiences. You will train staff, support front desk activities, and assist in delivering outstanding customer service.

The role emphasizes leadership, policy adherence, and supporting a positive club image, with opportunities to contribute to marketing and inventory tasks.