Gym Operations & Member Experience Lead

ComForCare Home Care (Raleigh, NC); La Quinta (CA); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Vision insurance

Dental insurance

Employee discounts

Advancement opportunities

Free gym membership

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist with front desk duties, staff training, and member services while working closely with the Club Manager.

The role focuses on delivering outstanding customer service, guiding new sign-ups, and maintaining a welcoming gym environment. This is a full-time, on-site leadership position with opportunities for advancement.

Qualifications

• Honesty and strong work ethic.
• Excellent customer service skills.
• Strong communication, leadership and organizational abilities.
• Basic computer proficiency.

Responsibilities

• Oversee front desk operations and assist in staff training.
• Ensure excellent member service and positive experience.
• Assist with member check-ins, sign-ups, and account updates.
• Conduct gym tours and greet potential members.
• Support Club Manager and ensure policy adherence.

Skills

Customer service

Leadership

Communication

Organizational skills

Basic computer skills

Tools

POS system

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee gym operations and ensure a positive member experience. You will assist with front desk duties, staff training, and member services while working closely with the Club Manager.

The role focuses on delivering outstanding customer service, guiding new sign-ups, and maintaining a welcoming gym environment. This is a full-time, on-site leadership position with opportunities for advancement.